Privacy Policy

Personal Information: Name, email address, phone number, address, payment information, emergency contacts, and other identifiers you provide when creating an account or booking services.

Pet Information: Details about your pet(s), including breed, age, medical conditions, care instructions, and veterinary history.

Provider Information: Credentials, licensing details, professional experience, and background checks for veterinary professionals who join our platform.

Usage Information: Log data, device information, IP addresses, browser type, cookies, and analytics data.

Location Information: With permission, we may collect precise or approximate location data for features like service matching and pet check-ins.

• Provide, personalize, and improve our Services.
• Connect pet owners with qualified veterinary professionals.
• Process bookings, payments, and refunds.
• Verify credentials and support providers.
• Communicate updates, confirmations, and customer support.
• Ensure trust and safety through monitoring, fraud prevention, and dispute resolution.
• Comply with legal obligations.

With Providers: Pet details and relevant owner information are shared with veterinary professionals to deliver requested services.

With Owners: Providers' professional information and contact details may be shared with pet owners booking services.

With Third-Party Service Providers: Vendors assisting with payment processing, background checks, analytics, customer support, and technology infrastructure.

For Legal Reasons: If required by law, legal process, or to protect rights, safety, and property of VetterCare, our users, or others.

Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred.

We do not sell your personal information to third parties.

When you provide your phone number and opt in to receive text messages from VetterCare, we may send you appointment reminders, booking confirmations, service updates, and other communications related to your use of the VetterCare platform.

Message frequency will vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at hello@vettercare.com.

Opting in to receive text messages is not a condition of purchasing any service or using the VetterCare platform. VetterCare does not share your phone number or SMS opt-in data with third parties for their own marketing purposes.

We retain personal information for as long as necessary to provide Services, comply with obligations, resolve disputes, and enforce agreements.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

You have the right to:

• access and obtain a copy of your personal information;
• request correction or deletion of your data;
• opt out of certain data processing activities;
• and withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@vettercare.com.

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

Our Services may contain links to third-party websites or integrate with external platforms (e.g., payment processors, background check providers). We are not responsible for the privacy practices of these third parties.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the effective date.

hello@vettercare.com
7132 N. 35th Avenue, Phoenix, Arizona 85051